Support/Updates

dbaTOOLS Support

 

Patches

 

All of the known problems are fixed in the latest patches.

 

All of the latest patches require .Net Framework Version 3.5 which can be downloaded from Microsoft.  Also they fix any CAS Policy errors.

 

Version 14.0 no longer supported

Version 15.0 no longer supported

Version 16.0 Patch 16.5

Version 17.0 Patch 17.5

 

Version 16.0 Full Download

Version 16.0 MCP Files Only Zip

 

Version 17.0 Full Download

 

 

Update Notification

Click here to register to receive email notification of dbaTOOLS updates when they are available.

 

 

Warnings (4)

 

(1)  The full install of dbaTOOLS Version 59.1 part number 8896 8078 included with the Unisys release will not install if dbaTOOLS Version 17.0 is installed on the PC.  A fixed version part number 8896 8078-001 can now be ordered from Unisys.  Also the downloaded full install dbaTOOLS591.zip downloaded before May 10, 2017 will not install correctly.  The full download install dbaTOOLS5912.zip available June 19, 2017 fixes the problem.  A work around is to uninstall dbaTOOLS Version 17.0 before installing dbaTOOLS Version 59.1 on a PC.

 

(2)  Analyzer 16.0.5 and Monitor 16.0.3 versions on the first MCP 16.0 install disk (Part Number 8885 5929-009) from Unisys don't work with the Unisys keys.  Analyzer 16.0.6 and Monitor 16.0.4 in the website download and on the replacement install disk from Unisys (Part Number 8885 5929-010) work correctly.

 

(3)  MCP 16.0 requires the following versions or higher on the MCP system to run otherwise ACR will fault terminate:

        Version 14.0.20 (Available in Patch 14.6)

        Version 15.0.5  (Available in Patch 15.4)

 

(4)  Warning - Analyzer should not be run during REORGANIZATION!

 

 

Latest Updates to dbaTOOLS Versions

 

Last Updates posted:  Tuesday, March 6, 2017

 

Version 16.0

Patch 16.4 is available for dbaTOOLS 16.0

 

Version 17.0

Patch 17.5 is available for dbaTOOLS 17.0

 

Support for Version 15.0 will ended October 31, 2016

Support for Version 14.0 ended October 31, 2015

Support for Versions 13.0 and 13.1 ended October 31, 2013

Support for Versions 12.0 and 12.1 ended October 31, 2011

 

 

Newest Help Files

Starting with Version 59.1 the Help Files are provided in WebHelp format.  When dbaTOOLS is installed, there will be a sub-directory with the name HelpFiles.  Under this sub-directory will be a sub-directory for each product Accesslog, Analyzer and Monitor.  Each of these sub-directories  contain a zip file titled HTML5.zip.  Extract all of the files in the zip file directly into the sub-directory they are under.

 

These are the latest versions of the help file and are in WebHelp format for Version 17.0.

 

AccessLog 17.0 Help Files

Analyzer 17.0 Help Files

Monitor 17.0 Help Files

 

Technical Support

 

dbaTOOLS is supported by both Stewart DataTech and Unisys Corporation.  If you have purchased the product from Stewart DataTech please contact us for support.  If you have purchased your product from Unisys Corporation please use your normal Unisys support channels or you can contact Stewart DataTech.

 

Send email to Support.